FAQ's
How can I contact LazyPot?
You can email us at support@potoflazynoodles.com
where our customer service team will be happy to help you with
whatever you need
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must
request any changes/cancellations within 12 hours of ordering.
All requests after this time will be denied.
Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX)
and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse.
Please allow extra time for your order to be processed
during holidays and sale seasons. We process orders between
Monday and Friday. Orders will be processed within
1-3 business days from the order date and shipped the
next day after the processing day. Please note that
we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks
to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping,
you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars,
which means you may be liable to pay for duties and taxes
once you receive your order. Import taxes, duties and
related customs fees may be charged once your order arrives
to its final destination, which are determined by your local
customs office. Payment of these charges and taxes are your
responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your
country. For further details of charges, please contact your
local customs office.
How do I return an item?
Please contact us at support@potoflazynoodles.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that
is incorrect, missing, and/or defective.
Please include your order number, photographs of the item(s)
and all related references upon receiving your package.
We will do our very best to resolve your case as soon as
possible.
When will I receive my refund?
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to
the card-issuing bank within 7-10 business days of receipt of
the returned item or cancellation request.
Please contact the card-issuing bank with questions about
when the credit will be posted to your account.
If you haven't received a credit for your return yet,
here's what to do: Contact the bank/credit card company.
It may take some time before the refund is posted to your
account.